Customer service
Happy to help!
Once your order is placed, please allow 1-2 business day for processing your order. We process all orders Monday through Friday (not including holidays)
Once your order has shipped, you will receive a shipping confirmation email, with your tracking information.
You can expect your order to arrive within the times provided below. Please note that these are estimates, not guarantees.
U.S.
Standard shipping: Est. 4–9 business days
Next day shipping: Est. 1–2 business days
Yes, free standard shipping is applied to all domestic orders $50+
Free shipping is applied when your subtotal is $50+ once discounts codes have been submitted.
Yes, we ship to PO boxes.
Domestic sales tax will be applied to orders based on order destination and in compliance with federal, state and local laws.
Currently, we only ship our products to destinations within the U.S.
We currently accept Visa, Mastercard, American Express, PayPal, Apple Pay and Klarna.
Klarna is a safe and simple payment method that lets you spread the cost of a purchase across 4 interest-free payments with no added fees. A soft credit check is required to utilize Klarna. For more infotmation visit: Klarna.com
We try to process all orders as fast as possible, so as soon as your order is confirmed and payment is accepted we have little time to intercept your order before it ships. This means we can’t do any changes.
However, we will assist you and try our best to process your cancellation, just send an email as soon as possible at help@momijius.com including the word
“Change to order + your order number” or “Update shipping address” depending on the case.
Don’t forget to include the complete information and your order number so we can assist you quickly.
We will let you know if it can still be changed.
We try to process all orders as fast as possible, so as soon as your order is confirmed and payment is accepted we have little time to intercept your order before it ships. This means we can’t process cancellations before they ship.
However, we will assist you and try our best to process your cancellation, just send an email as soon as possible at help@momijius.com including the word “Cancellation”
Don’t forget to include your order number so we can assist you quickly.
We will let you know if it can still be cancelled.
We do not offer exchanges on our products.
Our team is happy to help. Please send us an email at help@momijius.com including a photo of the damaged item and your order numer and details.
Our team is happy to help. Please send us an email at help@momijius.com so we can help you and get it shipped.
From the U.S. please shop your products here or find us at Amazon.com
All Momiji products are made in Korea.
We do not test on animals, our products are cruelty-free.
Our products have the expiration date printed on the packaging.
Yes, all of our products are clinically tested by the SkinMed Clinical Trial Center in Korea. The study that is carried our evaluates wheter the product causes any irritation to human skin.
Ps. These clinical tests are conducted on human skin.
Of course. We would love to help you out, please send and email to help@momijius.com or contact us through our webpage chat.